Hi98 Privacy Policy — Your information is safe with us

Hi98 (https://hi98.vin) is a trusted online gaming and betting platform in Bangladesh. This Privacy Policy ("Policy") explains in detail how your personal information is collected, used, stored, and protected. By using the hi98 website or app, you are considered to have agreed to this Privacy Policy.

This Policy applies to all hi98 services — including website browsing, account registration, deposits, withdrawals, slot games, bingo, Sports Betting, VIP services, and customer support. We believe transparency is the foundation of trust, so our Privacy Policy is written in plain language to make it easy for you to understand.

Hi98 only collects the information needed to provide you with the best possible service. The data we collect falls into two main categories:

a) Information you provide directly:

• Full name, date of birth, and national ID number (for KYC verification)
• Mobile Number & Email Address
• Payment details — Mobile Banking, Nagad, or Rocket number
• Account password (stored in encrypted form)
• Messages and complaints sent to Customer Support

b) Information collected automatically:

• IP Address & Device Type
• Browser type and operating system
• Pages visited and session duration
• Cookie and local storage data
• Gaming history and transaction records
• Geographic location (country and city level only)

Hi98 uses your information only for legitimate, specific purposes. In accordance with our Privacy Policy, your data is used for the following:

• Account Management: For registration, login verification, and account security.
• Payment Processing: To securely process deposits and withdrawals.
• KYC Verification: To verify your identity and prevent underage gaming.
• Service Improvement: To analyze data and improve your experience.
• Fraud Prevention: To detect and prevent suspicious activity.
• Promotional Communications: To inform you about bonuses and offers, with your consent.
• Legal Obligations: To comply with applicable laws and regulations.
• Customer Support: To resolve your issues quickly.

Hi98 never uses your data beyond the purposes stated above. If your information is ever needed for a new purpose, you will be notified in advance.

Hi98 fully respects your privacy. We never sell your data. However, information may be shared in the following limited circumstances:

All third-party service providers operate under strict confidentiality agreements with hi98. They receive only the information necessary for their specific tasks and may not use it for any other purpose.

Hi98 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. The following types of cookies are used on hi98:

• Essential Cookies: Essential for login sessions and site security. Without these, the site will not function properly.
• Functional Cookies: To remember your preferences and settings — such as language selection.
• Analytics Cookies: To understand which pages are most used. Data is anonymized.
• Security Cookies: To detect fraud and bot activity.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause some hi98 features to not work properly.

Hi98 follows the highest industry standards to protect your personal data. Our security infrastructure consists of the following layers:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Firewall & DDoS Protection: To protect servers from cyber attacks.
• Regular Security Audits: Managed by third-party specialists.
• Access Control: Only authorized personnel may access specific data.
• Data Backup: Regular encrypted backups stored in secure locations.

In the event of a security breach, hi98 will promptly notify all affected users and take the necessary steps to address it. Our security team monitors the platform 24/7.

How long hi98 retains your data depends on the type of information and the purpose it was collected for. We do not keep any data longer than necessary:

• Active Account Information: For as long as the account remains active.
• Transaction Records: For legal purposes, typically up to 5 years.
• KYC Documents: In accordance with regulatory guidelines.
• Customer Support Chat: Up to 1 year after the issue is resolved.
• Closed Account Data: Deleted once legal obligations following closure have been fulfilled.

After the retention period, data is securely deleted or anonymized. All deletion processes are carried out in compliance with security standards.

Hi98 believes every user has full ownership over their own data. Your rights under this Privacy Policy are:

• Access: The right to know what information hi98 holds about you.
• Right to Rectification: The right to update any incorrect or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to restrict how your data is used for specific purposes.
• Portability: The right to receive your data in a structured format.
• Right to Object: The right to object to certain types of data processing.
• Withdrawal of Consent: The right to opt out of promotional communications at any time.

To exercise these rights, please contact our customer support team. We generally respond to requests within 30 business days.

Hi98 takes the protection of minors extremely seriously. Our platform is strictly for individuals aged 18 and above. We take the following measures to safeguard minors:

• Age verification is mandatory at the time of registration.
• The KYC process verifies your national ID or passport.
• Additional age verification is carried out in suspicious cases.
• If a user is identified as a minor, their account is suspended immediately.
• Any minor's data collected inadvertently is deleted immediately.

If you become aware of a minor using hi98, please notify our support team immediately. We will take prompt action.

Hi98 may update this Privacy Policy from time to time. Changes may be prompted by new laws, the addition of new services, or updates to our practices. For any significant changes:

• At least 7 days' notice will be given before any changes take effect.
• Notification will be sent to your registered mobile number or email address.
• The "Last Updated" date will be displayed at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Minor changes, such as spelling corrections or clarifications, may be made without prior notice. We recommend visiting this page regularly to stay informed.

For any questions, concerns, or complaints about this Privacy Policy, please contact hi98's data protection team. We are committed to responding to all messages promptly.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Typically within 24–48 hours

We take all privacy-related complaints seriously and work to resolve them promptly. Your trust is hi98's most valuable asset.